Shipping policy

Standard shipping

Please allow up to 2 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays and holidays. Packages shipped to Canadian addresses do not require a signature for delivery.

Note: We do not process orders on Canadian statutory holidays.

How do I change or cancel my order?

Once your order is placed, it cannot be modified or cancelled.

What should I do if my order is wrong, damaged or incomplete?

If there is a problem with your order, you can also reach our Customer Service team by phone at 1-604-265-6677, or by emailing us at info@sunzen.ca,  from 11 AM-6 PM PDT, Monday to Saturday. Please note that it may take us longer than usual to reply during especially busy periods.

Other questions?

Check our FAQ page for answers to your most frequently asked questions. Still have questions or concerns? Reach out to our Customer Service team by calling 1-604-265-6677 from 11 AM-6 PM PDT, Monday to Saturday. Please note that it may take us longer than usual to reply during especially busy periods.

 

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标准运输

我们需要2个工作日内处理和打包您的订单。处理和交货时间不包括星期六，星期日和节假日。运往加拿大地址的包裹无需签名即可交付。

注意：我们不会在加拿大法定假日处理订单。

 

如何更改或取消订单？

订单确认后，将无法对其进行修改或取消。

  

如果我的订单有误，损坏或不完整怎么办？

如果您的订单有问题，您也可以在周一至周六西部时间上午11点至下午6点通过电话1-604-265-6677与我们的客户服务团队联系，或通过电子邮件info@sunzen.ca与我们联系。请注意，在特别繁忙的时期，我们可能需要比平常更长的时间才能答复。

 

还有其他问题吗？

请查看我们的常见问题解答页面，以获取对最常见问题的解答。您还可以在周一至周六太平洋标准时间上午11点至下午6点致电1-604-265-6677与我们的客户服务团队联系。请注意，在特别繁忙的时期，我们可能需要比平常更长的时间才能答复。