Booking and Cancellation

Your Experience are reserved especially for you. We value your business and ask that you respect our scheduling policies.

DEPOSIT

A deposit amounting to the cost of the scheduled Experience will be collected upon booking. For all online reservations, deposit can be paid with Credit Card through online checkout. For all bookings made by phone, your payment information will be collected for deposit processing purpose only. In the condition when you deposit is refunded, the refund will be made through the original method of payment within 7 - 14 business days. 

CANCELLATION

Should you need to cancel or reschedule, please notify us at least 48 hours in advance. Cancellations with less than 48 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. We reserve the right to charge in full for reservations where the guest has cancelled within 48 hours of the appointment start time.

When you schedule your appointment with us online you are agreeing to these policies. All services booked require a deposit to guarantee the booking. Your deposit will not be refunded if there is a late cancellation or no show, exceptions apply. Upon checkout after your service, you may opt to use another method of payment for the remaining fee and tips. Visa, MasterCard, WeChat, cash or Debit card.

Exceptions of COVID 19

If you travelled outside of Canada or had close contact with someone who recently travelled internationally in the last 2 weeks or if you have fever, cough, trouble breathing or any cold and flu symptoms we ask that you reschedule your appointment. Rescheduling or cancelling appointment due to the above reasons, your deposit will be fully refunded.

感谢您的光临，我们将特别为您的预约预留席位并精心准备，也诚挚的希望您能遵守我们的预约政策。

预约定金
预订时，我们将收取与服务总额相应额度的定金。您可以通过在线结帐的方式，用信用卡支付定金。如果您通过电话进行预订，我们将需要收集您的付款信息，并保证其仅被用于收取本次的定金。当出现为您退还定金的情况，您所支付的定金将在7-14个工作日内通过原始付款方式退款。

取消预约
如果您需要取消或修改预定，请至少提前48小时通知我们。服务开始前48小时内接到的更改或取消通知，我们将根据服务的总额收取一定的费用，且保留收取本项预定全款的权利。
当您预约服务并交付定金后，即表示您已阅读并同意了这些政策。所有预定服务都需要支付定金以保证预订。如果超出取消时限或在服务开始时没有出现，您的定金将不予退还，例外情况除外。服务结束后结帐时，您可以选择使用其他付款方式支付剩余费用和小费。 Visa，MasterCard，微信，现金或借记卡。

COVID 19政策
如果您在加拿大以外的地方旅行或最近两周内最近与国际旅行的人有密切联系，或者您有发烧，咳嗽，呼吸困难或任何感冒和流感症状，我们会要求您重新安排预约。由于上述原因而重新安排或取消的预约，您的定金将被全额退还。